RETURN &EXCHANGE POLICY

We accept returns or exchanges on unused, unaltered hair extensions within 7 days of delivery. To qualify for a return or exchange:

• Hair must be completely unused and unworn.
• Hair must not have been washed, colored, bleached, toned, cut, chemically treated, or otherwise altered.
• Hair must not have been installed, sewn, glued, taped, or bonded.
• All bundles and closures must remain in their original condition and packaging.
• Hair must not have been exposed to styling products.
• A return authorization must be requested within 7 calendar days of delivery.

We reserve the right to refuse a return if the hair shows any signs of use, manipulation, alteration, or damage.

The following items are final sale and are not eligible for return or exchange:

• Custom-colored hair
• Installed hair
• Cut or altered hair
• Hair that has been washed, colored, bleached, toned, or chemically processed after delivery
• Sale or clearance items

We strongly recommend that customers inspect their hair immediately upon delivery and before installation. Please check the length, texture, color, quantity, and overall condition of your order before cutting lace, coloring, washing, installing, or otherwise altering the hair.

To request a return or exchange, please contact us within 7 calendar days of delivery at hello@silhouettehairco.com.

Please include:

1. Your full name
2. Order number
3. Reason for the return
4. Clear photos of the hair and packaging
5. Photos of the shipping label, if requested

Our team will review your request and provide return instructions if your order qualifies.

Customers are responsible for return shipping costs unless the item received was incorrect or arrived defective. We recommend using a trackable shipping service. The Silhouette Hair Company is not responsible for returned packages that are lost or damaged in transit.

Once your return is received and inspected, we will notify you whether your return has been approved. Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued. Original shipping fees are non-refundable unless the return is due to an error on our part.

If you believe your order arrived damaged, defective, or incorrect, please contact us within 48 hours of delivery. Please provide photos and videos clearly showing the issue, along with your order number.

Do not alter, wash, install, or otherwise manipulate the hair before contacting us, as doing so may affect our ability to evaluate the issue.

Raw hair is a natural, unprocessed product, and slight variations in texture, density, color, wave pattern, and strand characteristics may naturally occur. These variations are not necessarily considered defects and are part of the unique characteristics of raw hair. Because raw hair is sourced from natural donors, no two bundles are guaranteed to be perfectly identical.

We want you to feel confident in every purchase from The Silhouette Hair Company. If you have concerns about your order, please contact our customer service team before altering or installing your hair.

Our goal is to provide a luxury experience from checkout to installation.