SHIPPINGPOLICY
At The Silhouette Hair Company, we carefully prepare every order to ensure your luxury hair arrives beautifully packaged and ready for your next look. Please review our shipping guidelines below before placing your order.
Order Processing
Orders are typically processed within 5–7 business days after payment has been successfully received. Please note that processing time is separate from shipping time.
During product launches, holidays, promotions, or periods of unusually high order volume, processing times may be extended. If there is a significant delay with your order, our team will communicate any applicable updates.
Shipping Times
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information. Typical delivery times are:
- Standard Shipping: 5–7 business days
- Expedited Shipping: Not available at this time.
Shipping times are estimates and are not guaranteed unless a guaranteed shipping service is specifically selected at checkout.
Pre-Orders & Custom Orders
Pre-order and custom-made items may require additional processing time. The estimated processing timeframe will be provided on the product page or at the time of purchase.
Custom orders cannot be canceled once production has begun.
Shipping Address
Please carefully review your shipping address before completing your purchase. The Silhouette Hair Company is not responsible for packages shipped to an incorrect address provided by the customer.
If you realize that your shipping information is incorrect, please contact us as soon as possible. We will do our best to assist; however, we cannot guarantee that an address can be changed after an order has been processed.
Lost, Stolen, or Delayed Packages
Once an order has been delivered to the address provided at checkout, The Silhouette Hair Company is not responsible for packages that are lost or stolen.
If your tracking information indicates that your package has been delivered but you cannot locate it, please contact the shipping carrier directly. For packages delayed or lost while in transit, please contact the carrier using the tracking information provided.
Shipping Questions
If you have questions regarding your order or shipping status, please contact us at:
Please include your order number whenever contacting our customer service team.